Leveraging Digital Solutions To Reshape The CDMO Experience

By Jonathan Rocher, Director of Digital Innovation, KBI Biopharma

CDMO customers consistently state that access to near real-time data is crucial to their ability to make timely, informed decisions, especially during early development. Moreover, if deviations are detected, any collaboration software must support investigative activities that are both fast and thorough.

Accordingly, the streamlining of communication and workload efficiency is the central promise of PROGRAMview, KBI Biopharma’s digital client collaboration software, and the reason its use is now standard within our process development customer partnerships. Additionally, the Standalone Services Portal, a digital tool designed to streamline customers’ experience with our analytical services, empowers users to communicate directly with the scientists on KBI Biopharma’s proposal team, eliminating the burdensome back-and-forth of emails.

A digital-first workflow should be conducive to improved communication and greater workflow efficiency, making it anything but a substitute for interaction. PROGRAMview and the Standalone Services Portal are not a handoff of responsibility to the customer; they are tools to embed KBI Biopharma more deeply and more seamlessly as a partner in your development.