Newsletter | December 10, 2025

12.10.25 -- 2025 Review: Customer Service As Important As Capacity And Capability

INDUSTRY INSIGHTS

Friendshoring: A Strategic Shift In Pharma Supply Chains

To safeguard the consistent delivery of essential therapies to patients around the world, biopharmaceutical companies, alongside their CDMO partners, are rethinking traditional supply models.

Early-Stage Drug Development: Trends Shaping Tomorrow's Therapies

From AI to adaptive trial designs, the industry is undergoing a transformation that is equal parts scientific and strategic. Learn about the innovations poised to redefine pipelines.

Advancing cGMP Analytical Development For Biopharmaceutical Quality

Understand the basic principles of analytical development for cGMP assays and the assays that are generally relevant to major biopharmaceutical modalities.

FEATURED EDITORIAL

2025 Review: Customer Service As Important As Capacity And Capability

At times the predominant concern of biotechs regarding outsourcing development and manufacturing is capacity at CDMOs, at other times matching up capabilities. But throughout 2025, it’s a third “c” – customer service (or more accurately the lack of it) – that has been a focal point. So what do we mean when we specifically point to customer service?

Fostering Effective Sponsor–CDMO Collaboration (Trust vs. Oversight)

This segment of the Outsourced Pharma Live event, “Small Molecule Outsourcing: Getting Timelines, Tech Transfer and Analytics Right,” addresses how to balance trusting a CDMO as a subject-matter expert with maintaining sufficient oversight through clear KPIs, targeted on-site presence at critical milestones, and a partnership mindset where both sides work to enable each other’s success and demonstrate ongoing trustworthiness.

INDUSTRY INSIGHTS CONTINUED

The Principles Of Green Chemistry: Safer Solvents And Auxiliaries

Solvents account for the majority of the environmental impact in chemical synthesis. Consider adopting safer alternatives and implementing reuse strategies to reduce waste, emissions, and toxicity.

Rapid, Material-Sparing Feasibility Screening For Hot Melt Extrusion

Discover a screening process to quickly assess HME feasibility that yields more accurate predictions for API loading and degradation while saving material and time compared to traditional approaches.

Nasal Vaccine Development, Manufacturing, And Device Selection

When developing a nasal delivery program, a partner with experience in development and manufacturing techniques who can see a program through small-scale clinical to commercial supply is crucial.

The Commercial Advantage Of Softgels

Among oral dosage forms, softgel capsules stand out as a versatile and high-performance option — offering superior delivery characteristics, consumer appeal, and brand differentiation.

Extractables And Leachables: Risk Management And Analytical Solutions

Partnering with a CDMO that offers comprehensive and robust E&L studies can help facilitate a smooth product launch by ensuring minimal impact from impurities, all while mitigating risks.

Integrated FIH Services To Streamline End-To-End Development, Manufacturing

Lonza's SimpliFiH® Solutions offering is designed to simplify and accelerate the development pathway, even for APIs with challenging properties, such as low aqueous solubility and poor bioavailability.

Formulation Strategies For Enabling 'Undevelopable' Compounds

Enhance the bioavailability of poorly soluble drugs and outperform traditional MBP methods by producing dense amorphous dispersions in pharmacokinetics and dissolution.

SOLUTIONS

Accelerating FIH Trials To POC With Speed, Safety, And Certainty

Overcome clinical transition challenges with integrated services, including study design, expert regulatory support, robust recruitment, and flexible manufacturing.

Facilities And Capabilities – Concept Through Commercialization

Get the details on our facilities, capabilities from concept through commercialization, Category 3A/3B potency capabilities, regulatory approvals and registrations, and specializations.

Advance With Scientific Expertise, Speed, And Scalability Under One Roof

Accelerate the development of small molecules and biologics with integrated CDMO services. Access specialized capabilities from process development to GMP manufacturing and sterile fill/finish.

Innovative Microencapsulation Technology

Consider how microencapsulation by coacervation can transform your formulations, ensuring smooth mouthfeel, effective taste masking, and customized release profiles.

Sterile Drug Product Development And Manufacturing

Our network currently spans across nine manufacturing sites in five countries and can support discovery, preclinical, clinical, and commercial programs for New Chemical Entities (NCEs).

OUTSOURCED PHARMA CAPABILITIES UPDATE

Find Your New CDMO At Outsourced Pharma Capabilities Update

CDMOs in biologics, cell and gene, and small molecule share their capabilities and available capabilities. See for yourself why this virtual event has become a wildly popular resource to identify options for your development and manufacturing needs.

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