People And Culture Drive Operational Excellence

By Rafiq Vohra, Associate Director, Operational Excellence, Societal™ CDMO

In the pursuit of operational excellence and continuous improvement, it is important to consider the role of people and culture in driving long-term success. While improving processes and eliminating waste may provide short-term gains, the true key to sustainable improvement lies in addressing the culture and employees within the organization. As Frances Hasselbaink noted, “Culture does not change because we desire to change it. Culture changes when the organization is transformed; the culture reflects the realities of people working together daily.” By focusing on these factors, organizations can create lasting change and achieve real, long-term benefits.