How To Evaluate CDMO Communication Before You Commit: A Framework For Biotechs

Effective communication is a crucial skill that demands intention, structure, and experience, not something to be assumed as straightforward in a CDMO partnership. While CDMO project managers are adept at communication, the overall communication framework of the CDMO heavily influences how well information flows to and from the client organization.

When scouting potential partners, sponsors must look beyond the typical single point of contact and evaluate key communication dimensions like Access, Transparency, Responsiveness, and Scalability. Specifically, it’s important to assess if access to subject matter experts (SMEs) and senior leadership is conditional on project size, or if real-time, detailed project updates are provided. Also, understanding how a CDMO balances resources across different sized clients and how quickly they respond to queries can prevent future challenges.

Learn the complete framework, including key questions and evaluation criteria, to assess a CDMO's communication quality before you commit.