Focus On Your Core Business Strategy

A large manufacturing client in the southeastern U.S. chose to outsource its laboratory operations to focus on its core business strategy, which involved displacing around 100 employees. To address this, Eurofins PSS proposed a comprehensive solution that transitioned the workforce while maintaining productivity and compliance.

PSS introduced a detailed communication plan, inviting employees to an offsite information session to learn about the PSS model. A job fair was hosted, and all applicants were interviewed. Approximately 60% of the original staff—those who were motivated, productive, and aligned with the new culture—were offered positions on the PSS team. The remaining roles were filled externally to help foster a refreshed organizational culture.

By retaining experienced staff, PSS preserved the company’s investment in training while eliminating high outsourcing costs. The existing lab infrastructure was utilized, and Eurofins’ expertise in running GMP-compliant labs was leveraged to establish a fully managed quality control (QC) lab program. This program now includes 150 professionals in analytical chemistry, metals, microbiology, in-vitro testing, and R&D support.

Eurofins PSS assumed responsibility for quality systems, ensuring full regulatory compliance and operational excellence. The success of the program has led to multiple strategic partnership awards and consistent recognition for compliance and quality performance.

The PSS model’s success is rooted in strong partnerships, goal alignment, and effective leadership. High employee retention, driven by Eurofins’ commitment to its workforce, contributed to the cost-efficiency and long-term value of the program. This case demonstrates how outsourcing can align with strategic goals while maintaining operational integrity.