Bridging The Gap During Organizational Restructuring For Long Term Continuity

A global pharmaceutical company undergoing restructuring at its New England site faced a sudden loss of several senior full-time staff members within its process development group. This unexpected turnover posed a serious risk to project timelines and deliverables. The company was already partnered with Eurofins PSS®, a managed service provider specializing in staffing scientific professionals who work on-site under client systems and SOPs.

Because PSS operates under a service expense model—not labor expense—the client could maintain essential workforce capacity without increasing headcount. Eurofins PSS responded quickly by deploying trained professionals who were already familiar with the client’s processes, minimizing onboarding time and disruption. Leveraging its Operational Excellence (OpEx) initiatives, PSS introduced standardized best practices, capacity planning, and continuous improvement strategies. These measures not only restored operational stability but also enhanced efficiency and minimized errors.

The team’s familiarity with the client's workflows allowed for rapid adaptation, while capacity planning ensured that all project milestones were achieved on schedule despite the loss of internal resources. This collaboration demonstrated the value of PSS's flexible, scalable approach, which delivers both immediate continuity and long-term cost and time savings.

Thanks to consistent high-quality service and a proven track record, Eurofins PSS continues to support the client’s process development needs to this day, fostering trust and partnership. This case highlights how strategic staffing solutions and operational excellence can bridge critical workforce gaps during periods of organizational change.