Overcoming Storage And Logistical Challenges For Sensitive Biological Material From California To Texas

In the transportation industry, the term ‘White Glove Service’ refers to the precise transportation logistics including specialty handling and use of equipment for industries with high-value cargo. This type of service typically applies to high-value pharmaceuticals and in this instance, temperature sensitive biological material. In this particular case, Cold Box Express was contacted by a pharmaceutical grade producer in California to provide critical custom White Glove Service and transport temperature sensitive human adipose derived media to a laboratory in north Texas.

With the assistance of one of Cold Box preferred partner, Cold Box Express was able to attack the numerous storage and logistical challenges of this particular task including:

• Absence of a loading dock at the pickup location due to high-end validated parking surrounding the professional medical building.
• Inability for forklift or power lift assistance due to locality’s Community Development’s Public Right of Way Permit.
• Lack of on-site temporary temperature controlled storage or area for properly storing the containerized (20 liters) material at 4⁰C,
• Off-site temperature controlled palletizing (2 pallets, Qty 40 each 20 liter tighthead containers) of cargo for shipment.

In the end, with the help of our extensive White Glove Service, two Cold Box shippers stored over 80 temperature sensitive, 20L containers temporarily on-site, after hours, before being transported to our preferred transportation partner’s LAX facility for off-site palletizing. From this location, the biological material was transported over 1,400 miles, at a set temperature of 4°C, to the destination, a laboratory in northern Texas.  Because of the successful service execution, precise temperature control and active monitoring, the customer now uses Cold Box Express for their weekly and reoccurring white glove shipments from California to Texas.